About Me

Having worked in a company that has gone from no official system to full ISO 9001:2015 accreditation, I have experienced first hand the process; from creating a Quality Management System to receiving certification. I can say honestly that the effort of implementing a Quality Management System and attaining official certification has been very worthwhile. The company, although relatively small in relation to its competitors, is increasingly winning business from large organisations who deal primarily with accredited sources. Before the company became ISO certified, this type of business would be quoted for but rarely won.

The other major improvements have been internal. By defining existing procedures in writing and making the system viewable by all staff, consistency of output has improved. Formalising data collation and analysis has highlighted areas for potential improvement and provides strong evidence to support existing business strengths. Close monitoring of customer feedback has led to improvements in customer service which has resulted in more and more positive feedback. Monitoring supplier performance has drawn attention to underperforming suppliers who have subsequently had to demonstrate measurable improvements in the service provided or have been superseded by more efficient sources.

Overall the business is more efficient, smoother in its day to day running and producing better results than ever before. If you haven’t already, I would definitely recommend seeking ISO 9001:2015 accreditation for your business today.